400X HD Fiber Endface Inspector — Helps Middle East Customers Reduce After-sales Complaints by 80%

A communication engineering company in the Middle East lacked professional testing equipment in key links such as on-site construction, finished product delivery, and patch cord inspection. Defects like dirt, scratches, chipping and eccentricity on fiber endfaces could not be identified in advance, which easily led to equipment connection failure, excessive optical power loss, network instability, and a large number of after-sales quality complaints, seriously affecting project delivery and brand reputation.

We provided the customer with a 400X high-definition fiber endface inspector, featuring clear imaging, precise focusing and easy operation. It supports real-time inspection, photo archiving and data traceability, enabling fast and accurate judgment of fiber endface defects, controlling product and construction quality from the source.

After the customer applied it to the whole process of production inspection, factory inspection and on-site construction:

• After-sales quality complaints caused by fiber endface issues reduced by more than 80%;
• The success rate of optical link connection and the one-time pass rate of project acceptance have been greatly improved;
• Rework rate significantly decreased, project delivery efficiency and customer satisfaction increased simultaneously, and brand reputation continued to optimize.